Frequently Asked Questions
Everything you need to know about our premium imported goods.
How do you ensure the freshness of imported food items?
We utilize temperature-controlled logistics and vacuum-sealed packaging to ensure every product maintains its peak flavor and quality from the origin to your doorstep.
What is your shipping policy for perishable goods?
Perishable items are shipped via expedited courier services with insulated liners and ice packs. We typically ship these orders Monday through Wednesday to avoid weekend transit delays.
Do you offer international shipping?
Currently, Envoyer Imports ships within the continental United States. We are working on expanding our logistics network to include international destinations in the near future.
What should I do if my order arrives damaged?
If your items arrive damaged or compromised, please take a photo and contact our support team within 24 hours of delivery for a full refund or replacement.
Are your products ethically sourced?
Yes, we partner directly with small-batch producers and traditional artisans who prioritize sustainable farming practices and fair labor standards.
How can I track my order?
Once your order is processed, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.